Frequently Asked Questions

CrediGo is a digital marketplace and information platform that connects Australian home buyers with licensed mortgage brokers and financial professionals. We provide AI-powered calculators, property tools, and educational resources to help you make informed decisions.

No. CrediGo is neither a lender nor a mortgage broker. We are a technology platform that facilitates connections between consumers and licensed professionals. CrediGo does not hold an ACL or AFSL.

CrediGo is operated by EMERGUS CAPITAL PTY LTD (ABN 65 669 945 000), an Australian company.

Yes. CrediGo is completely free for consumers. There are no sign-up fees, subscription charges, or hidden costs.

After creating a free account, you can browse our directory of licensed professionals, use our matching tools, or explore the Deal Room feature. All professionals are independently licensed and verified.

No. All calculators, AI-generated insights, and information on CrediGo are general information only. Always consult a licensed professional before making financial decisions.

CrediGo offers borrowing power, stamp duty, FHOG eligibility, loan repayment, capital gains tax, and more — all using current Australian tax rates and regulatory parameters.

All professionals must provide valid Australian licence details during onboarding. We verify against public registers. You should always verify credentials independently.

Licensed brokers, real estate agents, conveyancers, financial advisers, and other professionals can register and complete our onboarding process, including providing licence details and professional memberships.

Professional accounts are currently free during our growth phase. We may introduce premium features in the future, but core platform access will remain free.

CrediGo offers 19 specialist AI agents for loan assessment, risk analysis, compliance documentation, borrower matching, and lender comparison.

CrediGo uses 256-bit AES encryption, TLS for all data in transit, bcrypt password hashing, and strict access controls hosted on Australian servers, compliant with the Australian Privacy Principles.

No. CrediGo never sells your personal data. Your information is only shared with professionals you choose to engage with, and with service providers necessary to operate the platform.

Yes. Contact support@credigo.com.au to request deletion. We will delete your data within 30 days in accordance with the Privacy Act 1988.

Email support@credigo.com.au. For complaints about a professional you engaged through CrediGo, contact that professional directly — they are responsible for their own complaints process.

No. CrediGo is not an AFCA member because we do not provide financial services. For disputes with a licensed professional, contact that professional's AFCA membership or relevant regulatory body.