Step 1
Complaints About CREDIGO's Platform
If you have a complaint about CREDIGO's website, tools, data handling, or platform operations:
- Email: support@credigo.com.au
- Subject line: "Complaint — [brief description]"
We aim to acknowledge within 2 business days and resolve within 14 business days.
Step 2
Complaints About a Professional
Licensed professionals on our platform operate independently and are responsible for their own complaints handling.
- Contact the professional directly — raise the issue with their internal complaints or dispute resolution process first.
- Contact their regulatory body — if unresolved, escalate to the relevant external body (see below).
- Let us know — email support@credigo.com.au so we can review the professional's listing.
External Dispute Resolution Bodies
Australian Financial Complaints Authority (AFCA)
For disputes with financial services providers (brokers, lenders, insurers). Licensed professionals who hold an ACL or AFSL are required to be AFCA members.
www.afca.org.au1800 931 678
Australian Securities & Investments Commission (ASIC)
For concerns about financial services, credit providers, or broker conduct.
www.asic.gov.au1300 300 630
Office of the Australian Information Commissioner (OAIC)
For privacy-related complaints about how your personal information has been handled.
www.oaic.gov.au1300 363 992
Why CREDIGO is not an AFCA member: CREDIGO does not provide credit, financial services, or professional advice. We are a technology platform operated by EMERGUS CAPITAL PTY LTD (ABN 65 669 945 000). Because we do not hold an ACL or AFSL, AFCA membership does not apply to us.